Education
Report an Access Problem - Texas Tech University
Texas Tech University now offers a dedicated online form for anyone experiencing trouble accessing databases, journal articles, or other online resources, such as specific ebooks or research papers.
This streamlined process aims to minimize disruption for students and faculty relying on Tech's extensive digital library for their academic work. It ensures quick resolution for common obstacles in accessing vital learning and research materials. Users typically receive an email response regarding their reported problem within one business day.
Common questions
How do I report a problem accessing Texas Tech online resources?
- You can report issues accessing Texas Tech online resources through a dedicated online form on the university's website. This new system provides a direct way to submit problems with databases, journals, or other digital materials.
Who investigates the online resource access problems at Texas Tech?
- Systems librarians at Texas Tech University are responsible for investigating reported online resource access problems. They provide a direct point of contact for technical difficulties and work to resolve issues efficiently for students and faculty.
When are Texas Tech online access problems monitored?
- Texas Tech's online access problem reports are monitored by systems librarians during regular business hours, Monday through Friday, from 8 am to 5 pm CT. Monitoring does not occur on university holidays or during closures.
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