What Does Lubbock’s 311 Actually Do?

For years, residents trying to fix non-emergency city problems faced a frustrating maze of department phone numbers. The 311 Citizen Request line simplifies this process, allowing you to report issues directly to the correct city department, without guessing which office handles street signs versus a drainage problem.

The service covers many common issues, like a giant pothole on Slide Road or an abandoned car in your Raintree neighborhood. Illegal dumping, damaged traffic signals, city facilities problems, water and wastewater issues, and city code enforcement all fall under 311's purview.

Residents can expect less phone tag and quicker action to maintain their neighborhoods.