Can I respond before a review is published?
No. Owner responses live under published reviews only.
Step-by-step guide
Respond to a review
Owner responses are public and sit directly under the review on your listing. Keep them short, calm, and specific.
What to do
- Sign in to the owner dashboard.
- Find the published review inside the reviews panel.
- Write your response and save it. The update appears on the listing.
- If a review breaks the rules, flag it for another look instead of arguing in public.
Open the flow
How business owners respond to published reviews inside the 806 Connect owner dashboard.
Open owner dashboard Back to help hubFrequently asked questions
Can I remove a review myself?
No. If a review appears to break the guidelines, flag it for review. Moderation decisions stay separate from owner replies.