Lubbock saw power outages on Tuesday, and the city shares clear steps for what to do when your lights go out. The map updates in real time, so check it first. If your outage isn't on there, report it.
Call the 24-hour help line at (806) 775-2509 or email LightsOut@LPandL.com. Give your home address, your phone number, and any details that might help crews restore power.
A dead streetlight goes through 3-1-1, and you give them the same information. Driving up to an intersection with downed traffic signals? Treat it as an all-way stop, like a 4-way stop sign.
For most people here, the work starts at home. Keep refrigerator and freezer doors closed, because perishable food lasts up to four hours sealed inside. Charged portable battery packs will keep your phone alive, and a flashlight should be close by. Repairs follow a priority system, so how fast your power returns depends on several factors.